Complaint and Dispute Process

Submit and preserve

Use the report form, identify the relevant URL or record, explain the concern, request a resolution and attach private evidence where helpful. The system assigns a permanent reference and preserves the submission.

Triage and investigation

Staff may classify urgency, assign the matter, request information from the reporter or subject, preserve relevant logs, and temporarily restrict content where safety or integrity warrants it. Confidentiality is considered but cannot be guaranteed when disclosure is needed for fairness or law.

Outcome and records

Possible outcomes include correction, restoration, warning, rejection, removal, verification changes, account restriction or referral to an appropriate authority. The case history and reasons are retained according to operational and legal needs.

Questions and updates

Use the Trust & Support Centre for questions or case submissions. The current version and effective date appear on this page. These public documents provide platform rules and operational information and are not a substitute for advice from qualified legal, regulatory, financial or property professionals.